Webinar Recording

Offering AI Coaching to Frontline Managers, with Costa Coffee

Panelist

Becky Craig

Head of Global Learning & Development

Paul Phelan

Leadership and Management Capability Lead

Parker Mitchell

CEO

Are your frontline managers getting the leadership support they deserve?

Frontline employees can make or break your customer experience. Yet traditional coaching programs often leave these crucial leaders behind – too expensive to scale, too difficult to coordinate across locations, and too rigid for real-world challenges.

That's why Costa Coffee's breakthrough approach is turning heads: they've successfully piloted AI leadership coaching for store managers across their global network of storefronts, achieving a remarkable 9.3/10 approval score and transforming frontline leadership development opportunities.

Join us for an exclusive 45-minute session where Costa Coffee's L&D leaders and store managers reveal:

- The unexpected journey from corporate coaching to frontline leadership pilot

- Store-level success stories: How 24/7 AI coaching support is creating more confident, capable leaders

- An inside look at practical strategies for rolling out AI coaching to a distributed workforce

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