DETAILS OF EXAMPLE PILOT
39 Managers & Leaders
Retail / Talent Space
March 18th - April 12th
SUMMARY
Leaders in On’s AI Coach pilot found the experience valuable, sharable, and worth returning back to
100%
would repeat their AI Coach experience
Yes - users would continue using the AI Coach
4.5/5
total satisfaction
Yes - users found the experience satisfying.
67
Excellent NPS score
Yes - the vast majority of users would recommend the AI Coach to peers
OVERALL IMPRESSION
What did participants think about their AI Coach?
“There were several moments which wowed me. The language was remarkable.”
“The responses are intelligent, customized and reliable.”
“Very impressive and gives tangible, actionable advice”
“The software was able to get to the bottom of the challenge quickly and offer tangible advise.”
“It is always nice to get an unbiased, outsider's perspective if you will and I think this tool can help especially since it is something that is on demand”
“I find the Valence AI coach a very useful tool and an additional resource that can be beneficial for all managers”
“It was nice to talk it out with her without feeling pressured to be political/corporate about it.”
INSIGHTS
What was your biggest “wow” moment when working with the AI Coach?
“I have been through an ICF coaching program, and I was very impressed with the questions the AI coach was able to ask. They would have been similar questions I would have asked as a human coach to a client. I also appreciated AI coach's ability to take my feedback and pivot on what I wanted from it.”
“How quickly and structured the feedback was. It was genuinely better than speaking with a person due to the speed and how open you could be.”
“After asking multiple probing questions and receiving feedback on some initial advice I gave, Nadia gave some terrific possible ways forward, that I wouldn't have thought about on my own.”
“Moments of self-reflection made me realize that I was already doing some of the things that Nadia suggested which helped me gain confidence in myself when handling certain situations.”
“I was able to sort of ramble, think through my thoughts (my style of exploring ideas outloud) and Nadia was able to comb through my musings, summarize the themes, and guide her responses in a meaningful way -- impressive!”
“Her understanding of natural language is great. I didn't type and this helps to explain a situation. There was hardly a question about something that I was saying. Things seem to be understood despite the non-written sentence structure.”