Coaching & Technology Summit — Three Surprising Insights

This year, the summit outgrew its venue.

After three years of roughly 100 attendees, New York University’s Coaching and Technology Summit is the topic of the day, and over 350 people showed up.

The question on everyone’s mind - how is - and how will - technology change the face of coaching, learning and development.

I had the pleasure of sharing Valence’s excitement about what’s possible - democratizing coaching, allowing every manager to have their own, personal leadership guide and coach.

I shared the dilemma that’s been at the heart of learning for the past decades: What works isn’t scaleable. Learning that is customized to an employee, that meets them where they are, when they have a problem or challenge: that’s how people learn. But that’s costly, so still reserved for the very few, and the rest getting variations on trainings.

The Magic of GenAI is that it allows personalization at scale - an AI coach can understand a user’s reality and weave in the learning and support that they need, at any one moment.

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I was also joined on stage by the Heads of Talent Management at Prudential and Paycor, who shared their experiences with Valence’s AI coach, and who talked not about what’s possible in the future, but what’s here now, and why their managers are giving an AI Coach NPS scores that are out of this world.

The three insights we discussed were:

1. Managers value having a place to vent:  An AI coach is not only there to help, but sometimes the value is as an outlet for managers to work through the inevitable challenges of leading, in a non-judgemental
2. An AI coach can be integrated into any number of programs. The participants shared how they were exploring use cases around Valence’s AI Coach supporting managers on their employee engagement scores, leadership training programs, new leadership competencies and more.
3. The time is now: The early reactions from managers is unequivocally positive, and the uptake is spreading within the company - managers are hungry for something like this.

Keep an eye out for access to the recording, we'll share when it's available.